Getting an eSIM
should be Simple.
Plan Selection
Choosing the right provider and plan can be confusing.
Activation Hassles
Some require scanning QR codes, changing settings, or waiting for activation.
Hidden Costs
Unexpected fees or data limits often catch you off guard.
Unpredictable Network Quality
You can end up with slow or unstable connections.
at the Wrong Time
Transparent plans for
every destination.
Compare eSIM plans by region. Choose the best deal to stay connected.

United States

France

United Arab Emirates

Thailand

Japan

Turkey

United Kingdom

Mexico
Africa
Asia and Oceania
Caribbean Islands
Europe
Global
Latin America
Middle East and North Africa
North America
How Qonnect Works
Choose Your Destination
Select the country or region you're
traveling to
Pick a Plan
Choose a data package that fits your needs
Activate Instantly
Click the activation link, install your eSIM and enjoy
Watch How Easy It Is see FAQ
Why Qonnect?
Instant Connectivity
Activate your eSIM in seconds, no physical SIM needed.
Easy Data Calculator
Instantly calculate your ideal data plan based on your daily usage.
The Best Networks
Get high-speed data from trusted providers in 200+ destinations.
Affordable Plans
No roaming fees, no contracts, just flexible data plans.
Activates When You Land
Never waste unused data before your trip begins.
Privacy & Security
Use all your favorite apps with a built-in VPN option.
How Qonnect Compares to
the Competition
Holafy
Saily

FAQs – Your Questions Answered
- General
- Compatibility
- Installation
- Troubleshooting
An eSIM (embedded SIM) is a digital SIM card built into your smartphone that allows you to activate a mobile data plan without needing a physical SIM card.
With Qonnect, you simply:
- Purchase your eSIM data plan online
- Receive it instantly via email (within 2 minutes)
- Scan the QR code to install on your phone
- Activate when you arrive at your destination
No more swapping physical SIM cards, visiting stores, or dealing with expensive roaming charges!
✅ Compatible iPhones:
- iPhone 16, 15, 14, 13, 12, 11 series (all models)
- iPhone XS, XS Max, XR
- iPhone SE (2020, 2022, 2024)
Note: iPhone 14 and newer US models are eSIM-only (no physical SIM slot)
❌ Not compatible: iPhone X, 8, 7, 6 and older models
Check your specific model or view our complete compatibility guide.
Qonnect provides coverage in 200+ countries and territories worldwide:
- 🇺🇸 Americas: USA, Canada, Mexico, Brazil, Argentina, and more
- 🇪🇺 Europe: All 27 EU countries, UK, Switzerland, Norway, Turkey, and more
- 🌏 Asia: Japan, Thailand, Singapore, UAE, India, South Korea, and more
- 🌍 Africa: Morocco, Egypt, South Africa, Kenya, and more
- 🦘 Oceania: Australia, New Zealand, and more
View full destination list or search for your travel location.
Most modern smartphones from 2019 onwards support eSIM.
Quick check:
iPhone:
Settings → General → About → Look for "Digital SIM" or "EID"
Android:
Dial *#06# → If you see an "EID" number, you have eSIM support
Still unsure? Use our compatibility checker - just enter your phone model and we'll tell you instantly!
Compatible iPhones:
- iPhone 16, 15, 14, 13, 12, 11 series (all models)
- iPhone XS, XS Max, XR
- iPhone SE (2020, 2022, 2024)
Note: iPhone 14 and newer US models are eSIM-only (no physical SIM slot)
Not compatible: iPhone X, 8, 7, 6 and older models
Check your specific model or view our complete compatibility guide.
Samsung Galaxy:
- S24, S23, S22, S21, S20 series
- Z Fold 5, 4, 3, 2 and Z Flip 5, 4, 3
- Note 20 series
Google Pixel:
- Pixel 9, 8, 7, 6, 5, 4, 3 series (all variants including "a" models)
Other brands:
- Motorola Razr (2023, 2022), Edge+
- Oppo Find X5 Pro, X3 Pro
- Xiaomi 13 series, 12T Pro
Important: Not all models support eSIM. Check your specific device to confirm.
Installation takes just 2-3 minutes:
Before you start:
- ✅ Connect to Wi-Fi (required)
- ✅ Ensure phone is carrier-unlocked
Installation steps:
- Open the email from Qonnect
- Tap "Install eSIM" or scan the QR code
- Follow your phone's prompts to add the eSIM
- Wait 1-2 minutes for installation to complete
- Done! (Don't activate yet if you haven't arrived at your destination)
Need help? View our step-by-step guides for iPhone or Android.
💡 Can't scan the QR code? Reply to the email and we'll send you manual installation codes.
✅ Activate when you ARRIVE at your destination
❌ Don't activate before departure
Why? Your plan validity starts the moment you activate, not when you install. This ensures you get the full duration of your plan.
Best practice timeline:
- 📅 Purchase: Anytime before your trip
- 📲 Install: Before departure (while on Wi-Fi at home)
- ✅ Activate: When you land at your destination
Activation is automatic: Simply turn on your phone, enable the Qonnect eSIM, turn on Data Roaming, and you'll connect within 30-60 seconds!
3 easy ways to monitor your data:
1. Qonnect App (Recommended)
- Download our app:
- View real-time data usage for all your eSIMs
- Get low balance alerts
- Top up instantly when needed
2. Phone Settings
- iPhone: Settings → Cellular → Qonnect eSIM
- Android: Settings → Network & Internet → Data Usage
3. Email Notifications
We automatically send alerts when you reach 50%, 80%, and 100% of your data.
Running low on data? Top up directly from the app or website in just 30 seconds!
Try these quick fixes (solves 90% of connection issues):
1. Toggle Airplane Mode
- Turn Airplane Mode ON, wait 10 seconds, then turn OFF
- Wait 30-60 seconds for reconnection
2. Enable Data Roaming
- Go to: Settings → Cellular/Mobile Data → Qonnect eSIM
- Turn ON "Data Roaming"
- ⚠️ Important: Data roaming MUST be enabled for eSIMs to work
3. Restart Your Phone
- Power off completely, wait 10 seconds, power back on
4. Manually Select Network
- Settings → Network Selection → Turn OFF "Automatic"
- Choose an available network from the list
5. Verify Coverage
- Confirm your destination is included in your plan
- Check coverage
Still not working? Contact our 24/7 support:
- 💬 Live chat on our website or app
- 📧 Email: support@qonnect.com
We respond within minutes!
Common installation issues and solutions:
Error: "Unable to Complete Cellular Plan Installation"
- ✅ Ensure you're connected to Wi-Fi
- ✅ Restart your phone and try again
- ✅ Update to the latest iOS/Android version
- ✅ Verify your phone is carrier-unlocked
Error: "This code is no longer valid"
- Each eSIM can only be installed once
- If already installed on another device, contact support for a free replacement
- QR codes expire if not used within 90 days
QR code won't scan?
- Increase screen brightness to maximum
- Clean your camera lens
- Hold phone steady 6-8 inches from screen
- Or request manual installation codes from support
Phone says "Device not supported"?
- Verify your phone supports eSIM: Check compatibility
- Some carrier-locked phones have eSIM disabled - contact your carrier to unlock
Need help? Our support team will walk you through installation step-by-step. Contact us via chat or email (support@qonnect.com).
We're here for you 24/7, worldwide!
Contact us anytime:
💬 Live Chat (Fastest - Under 5 min response)
- Available on qonnect.com and in our mobile app
- Message us anytime - Response within 30 minutes
- 💡 Pro tip: Save this number before your trip!
📧 Email: support@qonnect.com
- Response within 1-2 hours
Languages supported: English, French, Spanish, Arabic, German, Italian, Portuguese, and more
Our commitment: 95% of issues are resolved within 10 minutes. If we can't fix a technical problem, we'll provide a replacement eSIM or full refund - guaranteed.
Spanish
English (US)