Privacy Policy

1. Introduction

This privacy policy (“Notice“) is intended to inform you about how your Personal Data will be handled by NEOVATION TECHNOLOGIES LLC (“Qonnect” “we” “us” or “our”) and sets out the information including personal information detailed below relating to you or which you provide to us (“Personal Data“) that will be collected and processed by Qonnect and/or on its behalf by its third party service providers when you contact us through our channels, such as our application, website or, once you have contracted for our services. We are required to give you this information, including to inform you about your data protection rights, under the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

 

2. Qonnect as data controller

For the purposes of this Notice, the controller of your personal data is NEOVATION TECHNOLOGIES LLC of8206 LOUISIANA BLVD NE, STE A, ALBUQUERQUE, NEW MEXICO, USA. Qonnect is responsible for your Personal Data. Qonnect is committed to respecting your fundamental right to the protection of your Personal Data and this Notice is intended to inform you about the processing of your Personal Data by us.

 

3. Types of Personal Data we process about you

Website Usage and Device Data: 
When you visit our application, or our website.

Your visits and interactions with our website including which webpages you visit, time and date of access, what you click on, when you perform these actions; Your device data including your IP address, location data, device type and language, browser type and other related information; and Any linked websites that you access through the website. Most of this Personal Data is collected using cookies on the Website. Please see our Cookies Policy for more information about how the website uses cookies.

 

Customer Data: 
When you purchase an e-SIM or data plan.

Full name; title, country of residence; current location; residential address; network provider; telephone number; payment information; e-mail address; device type (e.g. make and model); a copy of your passport, driving licence or similar documentation for identification (where necessary); and other details relating to you when you interact with us regarding the purchase of an e-SIM.

 

4. Sources of your Personal Data

During the course of our contractual relationship with you or when you visit our website or application, we will collect Personal Data either: (1) directly from you, or (2) indirectly from third parties (for example, once you have contracted for our services, through our affiliates or travel agencies).

 

When you browse on our website, different cookies and other tracking devices may be installed on your device, as set out in our Cookies Policy. Where we collect your

 

Personal Data by using cookies on our website, which are not necessary for the Website to operate, we require your consent to do so. 

 

5. For what purpose and on what legal basis do we process personal data?

We have outlined the key context in the table below regarding the "Legal Basis" for processing your Personal Data. Additionally, we explain the "Nature of Processing" and the reasons behind the "Purposes" for which we obtain and collect your Personal Data.

Compliance with a Legal Obligation

 

Performance of a Contract

  • To provide you with access to the website and to allow you to use the website.
  • To manage the purchase of the e-SIM or data plan that we sell on our website and the payment relating to such
  • To calculate and issue charges for services provided to you.
  • To review and attend to customer incidents, queries, complaints or requests relating to our products and services.
  • To manage and perform any after-sales services.
  • To manage your registration as a user of our website and/or application, as well as to allow your access to the Qonnect’s private user area

Customer Data Website Data

 

Legitimate Interest

  • To facilitate the use of your e-SIM or data plan, including the administration of your account, and to provide
  • To better understand how our customers use our website in order to improve it. To tailor products and services to
  • To monitor against and prevent cyber-security issues and unauthorized use of our information, IT systems and/or
  • To streamline our business processes by using external platforms;
  • To conduct internal business reviews and, if necessary, contact the customer in the event that fraud or identity theft
  • To record calls for training purposes and to improve our customer service.
  • To conduct periodic reviews of our services and carry out satisfaction surveys to evaluate and improve the quality
  • To carry out any other activities necessary to the running of our business, including system testing, network

Customer Data Website Data

 

6. Sources of your Personal Data

During the course of our contractual relationship with you or when you visit our website or application, we will collect Personal Data either: (1) directly from you, or (2)
indirectly from third parties (for example, once you have contracted for our services, through our affiliates or travel agencies). 

 

When you browse on our website, different cookies and other tracking devices may be installed on your device, as set out in our Cookies Policy. Where we collect your

 

Personal Data by using cookies on our website, which are not necessary for the Website to operate, we require your consent to do so.